Effective Date: 2 October 2026 · Bespoke Match (Pty) Ltd · Johannesburg, South Africa
These Terms and Conditions constitute a binding agreement between the User ("you", "your") and Bespoke Match (Pty) Ltd ("the Company", "we", "us", "our").
No membership is activated and no introduction is made until you successfully complete our verification and vetting process, which applies equally to every member and includes:
By applying, you consent to these checks being carried out and agree to provide any information reasonably required to complete them. We reserve the right to decline any application where documents appear altered or illegible, where facial verification does not match, where any check cannot be completed, or where the results indicate that you do not meet our eligibility or safety requirements.
Following successful verification, we will contact you personally to confirm your chosen membership period and arrange payment — this is a private, human process, not an automated checkout.
Membership is offered for fixed periods of 3, 6, or 12 months, at the prices displayed on the Membership page at the time of application. The selected membership fee is payable in full before membership commences.
Members may request cancellation before their membership commences. Once a membership has commenced, the membership fee is non-refundable, except where required by applicable law.
Bespoke Match reserves the right to suspend or terminate a membership where a member breaches these Terms, the Confidentiality & Non-Disclosure Agreement, or the safety and conduct requirements of the service.
Membership is provided for the fixed period selected at the time of purchase. Bespoke Match provides matchmaking support and introductions during the active membership period but does not guarantee that a suitable match or romantic relationship will be found before the membership expires.
If a member wishes to continue using the service after their membership period ends, they may renew their membership at a renewal rate of R150 per month, subject to the terms applicable at the time of renewal. Renewal is optional and does not happen automatically.
Where a suitable introduction is already in progress when the original membership expires, Bespoke Match may complete that introduction.
Any breach of these Terms may result in immediate suspension or termination of your membership without refund of any remaining membership period. Where a membership is closed due to identity fraud, ineligibility, or harassment, we reserve the right to retain a record preventing future re-registration.
This section outlines how Bespoke Match (Pty) Ltd handles personal data in alignment with the Protection of Personal Information Act, No. 4 of 2013 ("POPIA"). We act as the Responsible Party under POPIA and implement rigorous security and access controls to safeguard your data.
Our Information Officer is registered with the Information Regulator of South Africa in accordance with Section 55 of POPIA, and can be reached at info@bespokematch.co.za. You may contact the Information Officer to request access to your data, demand corrections, object to processing, or submit a deletion request.
Member information is never publicly displayed or made available for other members to browse. It is seen only by your matchmaker and shared selectively, with your prior approval, when a personal introduction is made.
Identity documents and verification and screening results are securely stored as part of your membership record, for the safety and integrity of our community. Access to this data is restricted to authorised compliance personnel only, and it is never shared with third parties or used for any purpose beyond verification and vetting. Accounting records are retained for five years to satisfy South African Revenue Service (SARS) requirements. Should you leave the service, your data is retained or deleted in line with our standard retention schedule and your rights under POPIA.
Data transmitted to and from Bespoke Match is protected using industry-standard encryption in transit and at rest. Access to member records is restricted to authorised personnel only.
As a condition of membership, every member agrees to the following confidentiality commitment, protecting the privacy of everyone in our network.
Bespoke Match (Pty) Ltd operates as a highly confidential, vetted network. By participating in this service, you (the Member) and Bespoke Match mutually agree that all personal details, full names, career information, photographs, and contact numbers shared during screenings or introductions are strictly confidential.
You explicitly agree that you will not:
Bespoke Match processes all data under strict adherence to the Protection of Personal Information Act (POPIA). Your information is securely handled, never shared with third parties for marketing, and only revealed to a hand-selected match with your prior approval.
Read this section carefully before engaging with other members.
Bespoke Match carries out the verification and vetting checks described in clause 1.2, which include Home Affairs identity verification, marital-status verification, relevant background screening, live video identity verification, and personal assessment. These checks reflect the information available at the time they are completed. We do not perform psychological evaluations or credit checks, and we do not continuously monitor members after they have been vetted. While our process is designed to give you confidence in every introduction, no vetting process can guarantee the future conduct or intentions of any member.
Introductions are made using a combination of practical, astrological, and intuitive compatibility assessment. We issue no warranty regarding personal compatibility, long-term outcome, or the intentions of any member.
Meeting another individual face-to-face carries inherent risk. You are fully responsible for your own safety, judgement, and conduct when meeting or communicating with a match. We recommend meeting in public places and informing a trusted friend or family member of your plans.
To the maximum extent permitted under South African law (including the Consumer Protection Act, No. 68 of 2008), Bespoke Match (Pty) Ltd, its directors, and employees shall not be held liable for damages arising from your use of the Service or the conduct of other members, including emotional distress, physical injury, financial loss, or data theft resulting from a third-party cybersecurity attack that bypasses our security infrastructure.
You agree to indemnify and hold harmless Bespoke Match (Pty) Ltd from claims, losses, or expenses arising from your breach of these Terms, your misuse of the Service, or your violation of another member's privacy rights.